At SureNet, our customer support representatives are committed to providing you the fastest and most comprehensive technical support for your internet connection. Our team works hard and endeavors to provide you with the innovative, responsive, and comprehensive support solutions you need, 7 days a week.
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| Voice Support Hours |
| On-Call Service after 5:00pm (mon-fri) and weekends |
| Sunday |
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9:00am - 6:00pm |
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| Monday |
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8:00am - 9:00pm |
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| Tuesday |
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8:00am - 9:00pm |
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| Wednesday |
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8:00am - 9:00pm |
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| Thursday |
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8:00am - 9:00pm |
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| Friday |
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8:00am - 9:00pm |
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| Saturday |
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9:00am - 6:00pm |
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Contact us by email 24hrs a day, or by phone at 705-788-7873 during normal business hours.
Free Support
Free technical support is available for configuration of a single computer (not networked computers using a router) on an internet connection..
Free technical support is available for configuring e-mail addresses on the SureNet network. This does not include troubleshooting e-mail problems on the client side or how to use e-mail services. SureNet recommends that users of any particular client email program consult the help section of that program. Alternately, SureNet provides a FREE webmail service that does not require configuration by the customer.
Any of the above Support issues should call or email support for assistance. Our extensive Support section of our website also provides in-valuable help with many issues users may have.
We will also be happy to set up your computer for you in our office during business hours at no charge. |
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Paid Support
Now get advanced help from SureNet!
- Home networking/routers,
- Anti-virus/Security/Spyware
- Advanced Email/browsing
- Most common programs.
Now SureNet can help you with more advanced computer problems in the comfort of your own home.
Call us to arrange an in home visit to set up your home networking/routers, iInstall and update antivirus and other security software, or just get some tips on how your computer works.
On site support is available for a minimum travel fee plus an hourly charge (charged in 15 minute increments**) by appointment only and as technicians are available.
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*The Sure-Assist service is available only to SureNet Dial-up, Cable and DSL customers. Sure-Assist service is first-line technical support, and is not intended to replace the more advanced technical support that may be available from hardware or software manufacturers, nor is it intended to provide training in hardware or software usage. Pricing and offer subject to change without notice. Taxes extra. Other conditions apply, including minimum system requirements.
In Addition to the foregoing, please be advised that Sure-Assist Service is not intended to provide you with constant or unlimited access to, or assistance from, our specially trained representatives. Should SureNet determine at any time, in its sole discretion, that you are misusing the Sure-Assist service, using the Sure-Assist service excessively, or otherwise abusing the Sure-Assist service and/or SureNet’s representatives, SureNet reserves the right, in addition to all other rights and remedies contained in the applicable terms and conditions, to temporarily suspend or terminate your future use of the Sure-Assist Service |
