How do I cancel my account?
Before you decide to change Providers, please be aware that we offer all kinds of high speed service, usually at a very competitive rate with No Usage Limits. This means that you will never find additional charges to your account. The end result is that we REALLY do provide the lowest rate for service. Plus you don’t have to lock in to a long term contract at SureNet!
Give us a call to see if you qualify for either High Speed DSL, Cable Internet or High Speed Wireless Service at 705-788-7873 or 1-866-700-1977. If you’ve made the switch already, you can change your mind within the 1st 30days.
To cancel your account you need to send us a written notice either by:
• Fax: 705-789-2550
• E-Mail: cancel@surenet.net
• Post:
SureNet Communications Group
40 Main St. West
Huntsville, Ontario
P1H 2C3
Our Agreement:
The user must notify The ISP in writing, e-mail or fax to cancel service. **PLEASE NOTE**: Voluntary cancellation of a membership by The Subscriber will only be accepted 30 days prior to your renewal date (the day you signed up). Cancellations during the contract period will result in the balance of the contract being billed to your account. The document must include, account name, user's proper name, address, telephone number, date of birth, signature, and date. This document can be faxed to our accounting office at (705)789-2550 or emailed to cancel@surenet.net. We cannot accept any cancellations by telephone. Please allow 48 hours for processing of cancellation request. Should any of the required information not be present on the document membership will not be cancelled. Fees for any setup and the service are not refundable. Failure to use the service does not relieve the user of payment obligations. There are NO refunds on cancelled memberships. All user phone calls may be logged and/or recorded. Upon receipt of cancellation request, ISP will delete all email, directories, files, web pages, and any other information stored on its servers for user. The USER ID and IP Address will be made available for reuse.
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